Customer Service Agent / Internal Sales (m/f/d) for WORX, Kress, CAT and WESCO

South Africa, Hybrid

Full-time

Permanent employee

Our Vision

This role is essential for delivering outstanding customer experiences by providing sales support, managing customer enquiries, and ensuring the efficient processing of orders across our WORX, KRESS, CAT, and WESCO brands. You will play a key role in building long-term customer relationships while supporting sales growth and operational excellence. A great fit is a customer-focused professional with strong communication skills, attention to detail, and a proactive approach to problem-solving.

Your mission

Be the first point of contact: Professionally handle customer enquiries via phone, email, and other communication channels.
Drive customer satisfaction: Provide accurate product information, pricing, stock availability, and lead times.
Take ownership: Capture, process, and monitor customer orders to ensure timely and accurate delivery.
Show your organizational skills: Maintain accurate customer records, quotations, and sales documentation within company systems.
Achieve more together: Work closely with external sales representatives, warehouse teams, and logistics partners to support customer needs.
Be solution-oriented: Resolve customer complaints, delivery issues, and product-related queries efficiently and professionally.
Support sales growth: Identify upselling and cross-selling opportunities while promoting the full Positec product portfolio.
Keep an overview: Monitor order status, backorders, and customer requests to ensure clear communication and follow-through.
Hands-on attitude: Assist with the preparation of quotations, tenders, promotions, and customer-specific pricing arrangements.
Take initiative: Continuously develop product knowledge and stay informed about new product launches, promotions, and market trends.

Your profile

Your education: Grade 12 qualification; a sales, business administration, or customer service qualification will be advantageous.
Your experience: Proven experience in customer service, internal sales, order processing, or a similar customer-facing role.
Your mindset: You are customer-focused, solution-driven, and committed to delivering service excellence.
Your technical skills: Good computer literacy with experience in ERP systems, CRM platforms, and Microsoft Office applications.
Ideally: You have experience within the hardware, power tool, industrial, or retail supply industry.
Language skills: Excellent English skills, both written and spoken; additional South African languages will be advantageous.

Why us?

Permanent employment contract: Be part of our success story and use your creative freedom to shape your career through diverse and challenging tasks.
State-of-the-art office: Our modern workplace in Kempton Park is easy to reach, with free parking available.
On top: Benefit from a 50% subsidy for Medical Aid.
Corporate social responsibility: Includes a 10% contribution of salary to company pension schemes.
Employee benefits: Get the right tools for your job, including the equipment and systems required to perform successfully.
Structured onboarding: A comprehensive introduction to help you get to know your tasks, our customers, and the Positec brands.

Chi siamo

Il Gruppo Positec, con i suoi marchi WORX e KRESS, è un'azienda internazionale in crescita, con sede a Suzhou, in Cina, e oltre 4.000 dipendenti nel mondo. Siamo leader nella produzione di robot rasaerba, elettroutensili e attrezzi da giardino a batteria, con l'obiettivo di offrire soluzioni innovative e strumenti di qualità per supportare i nostri clienti nei loro progetti.

Ogni membro del nostro team è un contributo essenziale al nostro successo. Riteniamo che un ambiente di lavoro stimolante e sostenibile si costruisca attraverso la collaborazione, l'attenzione alla responsabilità sociale e la valorizzazione della crescita professionale di ciascuno.

Se sei una persona motivata e ambiziosa, desiderosa di contribuire al successo di un'azienda in costante crescita, ti invitiamo a candidarti e ad unirti al nostro team.

"Il profitto da solo non basta a rendere un'azienda veramente grande. È attraverso lo sviluppo di prodotti sicuri, la valorizzazione di ogni singolo dipendente, l'impegno come cittadini responsabili nella nostra comunità e la riduzione della nostra impronta di carbonio che costruiamo un'azienda davvero sostenibile, in linea con il nostro sogno condiviso." Don Gao (CEO Positec Technology)